Terms and Conditions

For Lake District Lodges Ltd 2019 (t/a Lakeland Lodges)

Contract
The contract is for a short-term holiday rental of the property specified on the booking form made between the client and the owners of Lake District Lodges (“the owners”), Sheryl Ainsworth, binding from such time that booking is made and inclusive of all the following conditions. By making a booking the client contracts on behalf of himself/herself and all those in his/her party and represents that he/she has the authority to accept these conditions on behalf of and binding upon all guests in his/her party. Bookings are accepted on the understanding that the property is taken for holiday purposes only and that, excepting babies, the number of people in each property is limited to that entered on the booking form. The client and any friends or family of the client visiting the property while the client is staying there must adhere to the conditions of the contract, including the rules and procedures contained in the information folder provided in the property. If inviting friends to visit the client must first seek the permission of the owners.

Payment
A deposit of 25% of the cost is payable on booking if the booking is made more than four weeks before the start of the rental. Bookings are provisional until a deposit is received and are held for 48 hours. The balance shall be payable four weeks before the commencement of the rental. Non-payment of the balance of the rent on or after the due date may be construed as a cancellation of the contract by the client.

Cancellation
In the event of a cancellation the deposit is non returnable.If cancelling 4 weeks before or when the full payment has been made a refund will not be possible. Any cancellation made by the client for whatever reason must be in writing. We strongly advised you take out holiday cancellation insurance.

Period of Hire
Rentals for Lake District Lodges commence at 3pm on the day of arrival and terminate at 10.00am on the day of departure. The arrival time should be arranged in advance. The client should arrange an estimated time with Lake District Lodges and inform them of any changes to that time to ensure somebody is available to show the client into the property. Arrivals are between 3pm and 7pm, outside these times must be by prior arrangement, a fee of £20 may be incurred for arrivals after 9pm.

Right of Entry
Whilst respecting the reasonable privacy of the client, the owners of Lake District Lodges reserve the right to access all properties at all times, if necessary, for repairs and emergencies.

Care of the Property
You must keep the property clean and in good order and you will be responsible for any breakages. The owner shall be entitled to deduct from the Damages Deposit the cost of remedying any breach of these obligations, together with the cost of any service or goods provided. The amount of the Damages Deposit can vary, please check the individual property. We retain the right to vary the Damages Deposit at our discretion. LL may require access to the property for purposes of inspection or to carry out any necessary repairs or maintenance but (except in case of emergency) shall endeavour to make a prior arrangement with the Guest. The Guests are not to part with possession of the property, or share it, except with members of the party shown on the Booking Form. The Guest and all members of the Client’s party shall not cause an annoyance or become a nuisance to occupants of adjoining premises. The Guest and all members of the Client’s party shall not smoke at any property. Where a guest has been smoking in a property in breach of these rules or where the effect has been to leave a lingering smell of smoke within or around the property, an extra charge will be made for cleaning and any further costs. If the Guest or members of the Client’s party commit a serious breach of these Terms of Business, the owner will have the right to terminate your booking and if the Guests are already at the property the owner may require you to vacate it immediately. A serious breach of these Terms of Business includes, without limitation, failure to comply with rules of the house or health and safety advice or circumstances where your behaviour, or that of your guests or pets, is likely to have a significant adverse effect upon those staying or living nearby the property. In the event of you committing a serious breach of these Terms of Business no refund of the fees you have paid will be returnable to you.

Breakages or Damage
The client is required to inform the owner of any damage or breakage in or around the property promptly so that it can be repaired and replaced for the next client. The client is bound to reimburse the owners for replacement, repair or extra cleaning costs where reasonably demanded by the owners for damage caused by the client. If the client is causing damage to the property they will be asked to leave and no money will be refunded.

Rules and Procedures
Clients are required to observe the rules and familiarise themselves with the procedures contained in the information folder provided in each property.

Smoking
Smoking is not permitted anywhere inside the holiday accommodation, near to buildings or in the courtyard area because of flammable gas and oil storage.

Pets
A maximum of two dogs are permitted in some Lodges subject to prior arrangement with the owners and the following conditions. Dogs are not permitted upstairs or on the furniture. Dogs must not be left unattended in the lodge at any time. When out of the lodge the dog must be on a lead under the control of a responsible adult at all times. The client must clear up after the dog promptly, whether in the grounds or out on a lead on the site, and dispose of bagged waste in an exterior bin. The client is responsible for any damage howsoever caused by their dog and liable to reimburse the owner for any replacement or repair thereby necessitated. The owners reserve the right to terminate the contract if the behaviour of the client’s dog is considered unacceptable.

Liability
The owners of Lake District Lodges are not liable for any loss or damage to any client’s property or any property belonging to a member of the client’s party howsoever caused.

The client or members of his/her party cannot hold the owners of Lake District Lodges liable for any personal injury/death howsoever sustained where the owners and/or their employees have used reasonable skill and care; and/or where caused by the fault of the person(s) affected or any member(s) of their party (including inadequate supervision of children); and/or where caused by the fault of a third party, and/or where caused by an event that could not have been reasonably foreseen or avoided. Children under 7 are strictly forbidden from Serenity lodges, 9 and 15 Capenwray.

SPECIAL REQUESTS: When placing your booking please advise of any special requirements, and we will do our utmost to carry this out. However, we cannot always guarantee that we will be successful.

MARKETING INFORMATION; We have endeavoured to ensure the information on our website is true and accurate. We do not accept any liability for errors contained on the website or for any misrepresentation based on information provided. In any event, you acknowledge that minor differences may arise between our photographs, illustrations and descriptions of a particular property and the actual property.

GAS APPLIANCES: UK properties, by law, have to be installed and maintained by Gas Safe registered engineers and a copy of the service certificate is available. If you have any doubts about the efficient operation of any gas appliance, particularly boilers or hot water heaters, please contact us immediately. As you would at home, please ensure that gas cookers and fires are turned off after use and, in particular, check this before you go to bed. When a gas fire is on, children should be supervised at all times.

INVENTORY: Where an inventory is provided, any discrepancies are to be reported to the Owner or the Housekeeper within 24 hours of arrival, otherwise the inventory will be deemed to be correct.

KEYS: Keys are your responsibility during your stay and any costs incurred through loss, damage, being locked out or keys not being returned/left, will be charged to the hirer in full. You are responsible for keeping the property locked and secure during your stay and should be aware that you may be personally responsible for any costs, damage or loss which are incurred at the property where insurance is rendered void due to properties not being kept locked and secure.

LOST PROPERTY: Please take all your belongings with you. If, when you arrive home, you notice something missing; please let us know as soon as possible. We are happy to return items to you at a set charge of £15.00. Please note, items not claimed within 28 days will be disposed of.

SAFETY STANDARDS: You will find within the property our property information folder, please remember to read the advice given during your stay Children and infirmed adults should be supervised at all times.

TELEPHONE: Please check there is a telephone at the property for emergency use only. We suggest that you take a mobile phone suitable for use in that area. Mobile reception can vary considerably from area to area. Please check with your service provider.

TELEVISIONS: Please note that not all properties have sky or TV reception and please check the property description. Please leave all cabling as originally found to avoid call outs, extra expense and disruption to services to you, future guests and the owners.

Wi-Fi: Please note that Internet access is offered for recreational purposes only and is not meant for business use. Speed/service may vary depending on the package obtained by the owner, which is provided to guests free of charge. Should guests experience difficulties or loss of use, neither the owner nor LL will be held responsible.

WILDLIFE: Different seasons & weather conditions bring different ‘visitors’ including spiders, flies, ants etc. Please let us know if we can help or advise in these circumstances, as none of the solutions are permanent.

DATA PROTECTION: Information stored will only be shared with our subcontractors (if necessary to deliver our services and only on our instruction) We also have to supply basic information, Name and Mobile number to the park owner (Pure Leisure) for Health & Safety reasons, not for marketing purposes.
Every effort has been made to ensure the information within this website has been collected as accurately as possible. However, due to unforeseen occasions a facility may become temporarily unavailable during your holiday. These are, regrettably, beyond our control and we are unable to accept liability, but every effort will be made to ensure that the local management rectifies any problems as soon as possible with minimum disruption to your stay.

HOT TUB SAFETY RULE’s *PLEASE shower with soap & water before use removing any creams & lotions.*Do not use the Hot Tub if you are wearing fake tan.*Please remove the cover carefully and take care entering and exiting.*Remove the floating chlorine dispenser replacing after use.*Children must be supervised at all times. Keep DOGS well away.*Do not immerse your head in the water. Do not bring glass in or near the Hot Tub. Drinking alcohol whilst using the Hot Tub is not recommended.*If you are pregnant, elderly, suffer from high or low blood pressure, heart disease, diabetes or have had a recent illness you must check with your GP prior to using the Hot Tub.*If you have over sensitive skin please test the water first (with your elbow) prior to using the Hot Tub.*Please limit your time in the Hot Tub to a maximum of 15 minutes per session showering immediately after use and do not return for at least 2 hours afterwards.*Prolonged use of the Hot Tub can lead to increased blood pressure and skin rash if people using the Tub are young or have sensitive skin. Please insure children shower immediately after use.*Please replace the chlorine dispenser and cover after use to keep the Hot Tub at optimum temperature. Do not sit or walk on the cover as it is fragile.*Any issue with the Hot Tub must be reported immediately.*All tubs are emptied, cleaned and refilled after every departure, sometimes this means the tub may still be coming up to temperature on arrival.*Hot tubs are water tested twice a day. Misuse of the tub may result in the tub being closed down.*Poor water care by the guest may result in the hot tub being closed down or a water drop charge of £50.00.*All tubs are tested to current legislation standards for E.coli, Coliforms, TVC, Pseudomonas and Legionella*PLEASE BE CONSIDERATE OF THOSE AROUND YOU AND KEEP NOISE TO ACCEPTABLE LEVELS TO BE USED BETWEEN 10AM & 10PM*If a Tub is Not working on arrival we will do our best to move you to a different lodge, if this is not possible a maximum of £60.00 will be refunded.